FAQ
You can find FAQ’s (frequently asked questions) in this section. You have more questions? We are happy to help! Contact us at [email protected] or give us a call: +1 855-910-8218 (Mon-Fri 9am-8pm, Sat-Sun 10am-6pm).
Payment
Is my payment safe?
The security of your data is our highest priority. We are using encryption methods, e.g. Secure Socket Layer (SSL), which makes sure that your data is transmitted to Otto Wilde Grillers only in an encrypted way. Your payment will be made via Stripe.
What payment methods does Otto Wilde Grillers accept?
Our online shop supports credit card payments (Visa, MasterCard), PayPal and AmazonPay.
Guarantee
How long is the guarantee for the Otto Grill?
Otto gives you a 2 year warranty on all parts. In case of improper handling of the grill, your guarantee expires.
Important: To ensure longevity of the burners, it is crucial to secure sufficient ventilation while grilling to prevent heat accumulation within the grill. If warm air cannot escape from the grill, the burners will not get enough oxygen, resulting in a flashback within the burners. Therefore, you should not move the pizza stone or the drip tray higher than Meat-O-Meter Level 3-4 and not pre-heat the pizza stone for more than 10 minutes.
My Order/Delivery
How long will my order take to arrive?
Orders usually take 2-3 days to arrive.
My account
I forgot my password, what can I do?
In case you forgot your password, go to “My Account” and click “Forgot password”. We will send you an email with a link to set a new password.
Gas supply
What should I do when I notice that gas is leaking?
If there is a leak, turn off the gas and tighten the fitting. Turn the gas back on and recheck with the soap and water solution. If leak does not stop, do not use the Otto Grill. Make sure that there are no ignition sources in proximity when connecting your grill to the liquid propane cylinder. Especially open fires, cigarettes, candles, lamps and electronic devices can be hazardous if there is a gas leak.
Which type of gas can I use for the Otto Grill?
The Otto Grill works on Liquid Propane. You need a Liquid Propane gas cylinder.
How do I connect the LP gas cylinder to the Otto Grill?
Please follow the detailed instructions in the user manual.
Operating the Otto Grill
On what table material can I place the Otto Grill?
Combustible materials should never be within 24 inches (60 cm) of the back or sides of the Otto Grill.
How do I ignite the Otto Grill?
Push down the control knob of one of the two burners and turn it clockwise to the High position (big flame symbol), while keeping the control knob pushed down. Keeping the control knob pushed down, press the small Piezo ignitor button, which is located directly next to the control knob. When you hear a clicking sound, keep the control knob pushed down for 5 more seconds in order to deactivate the thermoelectric safety device. Check that the burner is lit by looking into the front opening of your the Otto Grill, keeping a minimum distance of 12 inches / 30 cm. If ignition was successful, a light blue aura will be under the lit burner.
This short video (German only) explains the steps to ignite the Otto Grill:
How long does the Otto Grill need to reach its full temperature level?
The Otto Grill heats up within 3 minutes.
Can I use the Otto Grill inside?
No, the Otto Grill is for external use only.
Cleaning the Otto Grill
How often do I need to clean the Otto Grill?
Clean it after every use.
How do I clean the Otto Grill?
Outside surfaces – Use a warm soapy water solution to clean, then rinse with water.
Inside surfaces – Remove the top unit of the Otto Grill by opening the two fasteners located at the back of the grill, sliding the entire top unit into this direction and lifting it from the bottom unit. Place the top unit with its outside surface onto a towel, such that the two ceramic burners are visible. Now use a warm soapy water solution to clean all stainless steel surfaces, then rinse with water to remove all soap residues. For stubborn particles, a non-metallic brush can be used. Handle the top unit with extreme care and avoid exposing it to shocks, as this can easily cause damages to the ceramic burners.
Cast iron grill grate – Clean with a suitable stainless steel bristle brush. As needed, remove from grill and wash with warm soapy water, then rinse with water. After cleaning your cast iron griddle, dry it with a towel and wrap it into a cotton towel for storage. From time to time, treat your griddle to a grease rub using vegetable oil (e.g., flaxseed oil).
When should I clean the Otto Grill?
Turn the Otto Grill off, disconnect it from the LP gas cylinder and wait for it and all removable parts to cool before cleaning.