Firstly, we would like to thank you very much for your support and your confidence in us. Especially in such difficult times it is good to know that you and many other customers and fans are supporting us. Of course, we hope that you and your family are healthy and well.
The year has just begun and already things are happening in the world that nobody expected just a few weeks ago. The coronavirus is making itself known every day. The streets are deserted, restaurants and bars are closing and major events are being cancelled.
It is important to us that you know how we are dealing with the current situation around COVID-19.
We at Otto Wilde are, of course, also reacting to the rapid spread of COVID-19 and are taking the necessary precautions.
It is very important to us that you know that our promise of quality and service is in no way affected by these precautions. We continue to give 100% every day to give you the perfect grilling experience with your Otto Grill.
Our warehouses are full to the brim and we‘re continuing to manufacture and deliver as usual!
Here are a few examples of the current work day at Otto Wilde:
– Home Office: All departments, which do not require a physical presence in office, take care of your requests and orders from home. By doing this we are preventing the possible spread of the virus and helping to flatten the epidemiological curve of this new type of infection. Since the foundation of the company, we have pursued a cloud-based approach and have allowed our employees to work from home if necessary, which has made the transition to home office easier for everyone.
– Through regular telephone and video conferencing, our communication remain as precise as before so that we can continue to provide you with the services you are accustomed to.
– Of course, we will continue to support you during these difficult times with our help and advice. That is our Otto word of honor!
These difficult times will test not only us as a company but also as people, but we will learn from the situation and adapt as neccessary. Should you have any questions, you can reach us as usual by phone at +1 (551) 230 7060 or by e-mail at [email protected]
Thanks and stay healthy
Yours Otto Grill Team